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Orr Motors · Stittsville, Ontario

The whole dealership, in one orbit.

OrrBit is the operating system we built in-house at Orr Motors. Leads, sales, service, inventory, paperwork and month-end run from one place, and Hazel, our AI assistant, keeps every conversation moving.

Sign in to OrrBit Orr Motors

For Orr Motors staff. Shopping for a vehicle? Visit orrmotors.com.

Leads
Every source, one sheet
Hazel
Website chat, any hour
Service
Inspection to payment
Month-end
QuickBooks Online export

What's inside

One system for the whole store.

Sales, service, the lot and the office work from the same records instead of separate tools, so a customer, a car and a repair order each live in one place.

Sales

Up sheets

One sheet per person. Every inquiry from Facebook Marketplace, Kijiji, CarGurus, AutoTrader, Carpages, website chat, phone calls and walk-ins lands on the same sheet, matched by phone or email. Every lead carries a hot, warm or cold temperature.

Sales

Funnel

A 12-stage drag-and-drop sales board. Days in stage show on every card, so nothing goes stale.

Sales

Hazel, the AI assistant

Answers website chat any hour, quotes the cash and finance price every time, books visits and follows up when a conversation goes quiet.

Meet Hazel
Sales

Inbox

Every customer conversation in one timeline, with read receipts that show who on the team has seen each message.

Service

Service

A job board and tech board, repair orders with inspections, photos and online estimates, a per-job time clock and payments.

See the shop side
Inventory

Inventory

Stock syncs from the website every night. Each vehicle gets a cost and profit worksheet with live math and a service-history ledger, and repair-order costs post to it automatically.

Office

Paperwork

The UCDA bill of sale, trade-in disclosure, wholesale bill of sale, lease and appraisal forms, filled on screen and printed as PDFs. VIN decoding fills in the vehicle.

Office

Deliveries and month-end

A delivery checklist for every sold unit, the Paid Internal archive where the accountant closes each file, and a QuickBooks Online export.

Office

Reports

Margin, aging, profitability, the garage register and more. Every report prints, ready for the paper file.

How a deal flows

From first message to a funded file.

Every step happens in OrrBit, on the same record, so the next person picks up exactly where the last one left off.

  1. 1

    Inquiry

    A message comes in from a marketplace, website chat, the phone or the front door.

  2. 2

    Up sheet

    It lands on the person's sheet, matched by phone or email, with a hot, warm or cold reading.

  3. 3

    Funnel

    A rep works the deal across the board, with days in stage keeping it moving.

  4. 4

    Sold

    The UCDA bill of sale is filled on screen and printed.

  5. 5

    Delivered

    The delivery checklist is signed off and the keys go home with the customer.

  6. 6

    Funded

    The accountant closes the file in Paid Internal and exports it to QuickBooks Online.

Hazel, the AI assistant

Hazel keeps every conversation moving.

Named after Hazeldean Road, Hazel works the website chat so no customer waits for an answer. She's upfront about being an AI, and she brings in a person the moment one is needed.

  • Answers website chat any hourNights and weekends included.
  • Always quotes both pricesThe cash price and the finance price, every time.
  • Books visits on the scheduleTest drives and service appointments.
  • Captures leads and follows upNew leads go on an up sheet, and quiet conversations get a nudge.
  • Hands off to a personWhen a human is needed, the customer goes to the team.
  • Coached by the teamA thumbs up or down on any reply.

Example conversation. Vehicle and prices are for illustration.

Service

The shop runs on the same system.

From the moment a car comes in to the moment it's paid for, the repair order carries the whole job.

  • Job board and tech boardEvery repair order by column, or by technician.
  • Inspections with photosA 64-point inspection and the Ontario Safety Standards checklist, with photos on the findings.
  • Estimates approved onlineThe customer opens a shareable report and approves or declines the work.
  • A time clock on every jobTechs start and stop a timer job by job.
  • Payments that close it outSplit tenders and discounts.
  • A labour-times bookBuilt from the shop's own history.

Example repair order.